Policy

Welcome To Haus Of Raw, The Luxury You Deserve

All raw bundle orders have a 3-7 business day processing time . During sale periods raw bundle order processing can take up to 10 business days.

Orders will not be processed over the weekend and during national holidays.

If you have a special event coming up, please ensure you place your order well in advance to allow for timely delivery. While we can expedite shipping, please note that our processing time remains unchanged.

Shipping takes between 3-5 business days (please note processing time and shipping time are not the same, take both into account) 

After processing, you'll receive tracking information for your orders via email. Once your order is shipped, refer to USPS for any shipping and delivery updates.

Please note, we're not liable for lost, stolen, or damaged packages once they're in the hands of USPS. For assistance, contact your local post office directly.

 

Refunds and Exchanges

Due to the nature of this product, all sales are final. Exceptions can be made if the fault was of our own.

 

Cancellations 


Once orders are placed , you have 3 hours to cancel or change your order. Before proceeding to checkout, kindly double-check that you've selected the correct product and carefully read through all item descriptions to ensure accuracy. Orders are promptly initiated upon placement to facilitate expedited shipping, ensuring swift delivery to our customers and cannot be modified after 3 hours.

 

For the best experience with our raw hair please make sure to follow the hair care instructions that are included in your package.

 

By completing your purchase, you are consenting to all policies.